Users Guide

Configure Internet settings
An active Internet connection is required for sending feedback to Dell and for resetting your computer using the Reset and
update option. The NETWORK page displays a visual network map and indicates the connection state of your computer to the
local network and the Internet. After you connect your computer to the Internet through SupportAssist OS Recovery interface,
SupportAssist OS Recovery saves the network configuration settings for future connections.
Configure wireless network
Prerequisites
The wireless modem or router must be turned on and placed near the computer for easy detection.
Steps
1. Click the network icon on the header of the SupportAssist OS Recovery home page, and then click CONNECT.
The NETWORK page is displayed.
2. Select Wireless.
NOTE: If your device is unable to detect a wireless network adapter, an error message is displayed. To resolve the issue,
verify if the wireless network adapter is disabled in your computer settings.
A list of all the available wireless networks is displayed.
3. Select the wireless network that you want to configure and connect.
● If you select a secured network, enter the corresponding network security key, and then click CONNECT.
● If you select a public Wi-Fi network, read the terms of service, and then click ACCEPT AND CONNECT.
● If you want to connect to a hidden Wi-Fi network, select Add Wifi, enter the network SSID and security key, and then
click CONNECT.
NOTE:
If you want SupportAssist OS Recovery to connect automatically to the selected wireless network, select the
Connect automatically check box.
The selected wireless network is configured in SupportAssist OS Recovery, and the Connected status is displayed.
4. Click DONE.
Configure wired network
Prerequisites
The network cable must be connected to your computer.
Steps
1. Click the network icon on the header of the SupportAssist OS Recovery home page, and then click CONNECT.
The NETWORK page is displayed.
2. Select Wired.
SupportAssist OS Recovery automatically displays the IP Address, Subnet Mask, Router, and DNS Server details of the
wired network.
3. If you want to manually configure your network, select Manual for DHCP option, enter the IP Address, Subnet Mask,
Router, and DNS Server details, and then click APPLY.
The wired network is configured in SupportAssist OS Recovery, and the Connected status is displayed.
4. Click DONE.
Configure proxy network
Prerequisites
● The network cable must be connected to your computer if you want to connect to a wired proxy network.
Using SupportAssist OS Recovery
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