Users Guide

Using SupportAssist OS Recovery
SupportAssist OS Recovery starts automatically when your computer fails to start the operating system even after repeated
attempts. If necessary, you can manually start SupportAssist OS Recovery. For instructions to start SupportAssist OS Recovery
manually, see Manually start SupportAssist OS Recovery.
Topics:
• SupportAssist OS Recovery home page
• SupportAssist OS Recovery user interface
• Configure Internet settings
• Scan the hardware
• Startup repair
• Back up files
• Reset your computer
• Restore data after resetting your computer to factory state
SupportAssist OS Recovery home page
The SupportAssist OS Recovery home page displays the following options:
● SCAN HARDWARE—run diagnostic tests to detect any hardware issues.
● STARTUP REPAIR—troubleshoot common issues without having to do a full system reset.
● BACK UP FILES—save a copy of your personal files on an external storage device.
● RESET—reset the operating system to the factory state or upgrade to the latest version of the operating system.
SupportAssist OS Recovery user interface
If the SupportAssist OS Recovery user interface is displayed for the first time, click APPROVE to accept the privacy policy. A
walkthrough option is also displayed. Click START WALKTHROUGH to learn about various options available in the tool, or click
SKIP to skip the walkthrough process.
The header of the SupportAssist OS Recovery page displays the following:
● Battery status
● Network icon and status
● Language in which the user interface is displayed. SupportAssist OS Recovery user interface is available in 28 languages. To
change the language, select from the list of languages.
●
icon through which you can access the following options:
○ About—lists the model and Service Tag of your computer, warranty expiration date, and version of SupportAssist OS
Recovery installed on your computer
○ Help—provides reference information about SupportAssist OS Recovery
○ Windows Recovery—boots to the Windows Recovery environment
○ Shut down—turns off your computer
○ Restart—restarts your computer to boot to the operating system
NOTE:
You may see an UPDATE NOW option on the header of the SupportAssist OS Recovery home page. This option
is displayed when the version of SupportAssist OS Recovery that is installed on your computer is not the latest. To update
to the latest version of SupportAssist OS Recovery, click UPDATE NOW.
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10 Using SupportAssist OS Recovery