Users Guide

Steps
1. In OMSA, perform one of the following, depending on the type of server:
• If the device is a modular server, click Modular Enclosure → Server Module.
• If the device is not a modular server, click System → Main System Chassis.
2. Click the Logs tab.
3. Click Clear Log.
Maintenance mode
If a device displays the Maintenance Mode status:
• Ensure that the issue with the device is resolved.
• If more time is required to resolve the issue, you may place the device in manual maintenance mode. See Enabling or disabling
device-level maintenance mode.
• If required, you may place SupportAssist in maintenance mode. See Enabling or disabling global-level maintenance mode.
Auto update
If the auto update is unsuccessful:
1. Perform the connectivity test and ensure that connectivity to the Dell FTP server is successful. See Performing the
connectivity test.
2. Click the Update Available notication and try installing the update again.
Unable to edit device credentials
If an error message is displayed stating that SupportAssist is unable to edit the credentials of a device:
• Verify if the device is reachable from the server on which SupportAssist is installed.
• Verify if the device credentials (user name and password) you provided are correct.
• If you are editing the credentials of a device running a Windows operating system:
– Verify if the credentials you provided have administrator rights on the device.
– Verify if the Windows Management Instrumentation (WMI) service is running on the device.
– If the issue persists, review the instructions in “Securing a Remote WMI Connection” technical documentation at
msdn.microsoft.com.
• If you are editing the credentials of a device running a Linux operating system:
– Verify if the credentials you provided have root, super user, or sudo user rights on the device. If you provide the user name
and password of a sudo user, ensure that the sudo user is congured for SupportAssist. For information on conguring the
sudo user, see Conguring sudo access for SupportAssist.
– Verify if the Secure Shell (SSH) service is running on the device.
– Verify if SSH password authentication is enabled (enabled by default).
• If the error message states that SupportAssist is unable to edit the credentials of the device because the SSL encryption level of
the device is set to 256 bit or higher:
a. Download the Zulu Cryptographic Extension Kit available at the Azul Systems website.
b. Extract the downloaded le.
c. Copy the local_policy.jar and US_export_policy.jar les and paste them at one of the following location on the system on
which SupportAssist is installed:
– On Windows: C:\Program Files\Dell\SupportAssist\jre\lib\security
– On Linux: /opt/dell/supportassist/jre/lib/security
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