Users Guide
• If you added the device by providing the operating system details (agent-based monitoring) and the device is running a Linux
operating system:
– Verify if the credentials you provided have root, super user, or sudo user rights on the device. If you provide the user name
and password of a sudo user, ensure that the sudo user is congured for SupportAssist. For information on conguring the
sudo user, see Conguring sudo access for SupportAssist.
– Verify if the SSH service is running on the device.
– Verify if SSH password authentication is enabled (enabled by default).
Clearing System Event Log failed
If the device displays a Clearing System Event Log failed status, ensure that the following requirements are met and then retry
clearing the System Event Log:
• The device is reachable from the server on which SupportAssist is installed.
• If the device is a member of a domain, the host name of the device is added in the DNS server.
• The credentials you have provided for the device in SupportAssist are correct.
• The credentials you have provided for the device in SupportAssist have administrative privileges.
• If you have added the device in SupportAssist with the operating system IP address, ensure that the following requirements are
met depending on the operating system running on the device:
– For Windows, the WMI service is running on the device and the rewall allows WMI communication.
– For Linux, the SSH service is running on the device and the rewall allows SSH communication.
• If you have added the device in SupportAssist with the iDRAC IP address, the WS-MAN service is running on the device.
If the problem persists, try clearing the System Event Log by using one of the following methods:
• Clearing the System Event Log by using iDRAC
• Clearing the System Event Log by using OMSA
Clearing the System Event Log by using iDRAC
Prerequisites
Ensure that you are logged in to the iDRAC web console with administrative privileges.
About this task
You can perform the following steps to clear the System Event Log by using the iDRAC web console.
NOTE: If you want to clear the System Event Log using the command line interface (CLI), connect to the iDRAC over
SSH protocol using any telnet client and run the following command: racadm clrsel
Steps
1. In the iDRAC web console, click Overview → Server → Logs Page.
2. Click Clear Log.
Clearing the System Event Log by using OMSA
Prerequisites
Ensure that you are logged in to OMSA with administrative privileges.
About this task
If OMSA is installed on the device, you can perform the following steps to clear the System Event Log.
NOTE: If you want to clear the System Event Log using the CLI, log in to the device and run the following command from
a command prompt (Windows) or terminal (Linux): omcong system esmlog action=clear
NOTE: If the device is running VMware ESX, log in to OMSA from another remote device using the Server Administrator
Managed System Login option, and then perform the following steps.
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