Users Guide
• Agent-based monitoring: Conguring the alert (SNMP trap) destination.
• Agentless monitoring: Manually conguring the alert destination of an iDRAC using the web interface.
Unable to verify SNMP conguration
If the device displays an Unable to verify SNMP conguration status:
• Ensure that the DNS is congured correctly.
• Ensure that the SNMP port (162) is open.
• Ensure that the rewall settings are correct.
• Congure the SNMP settings of the device using the Congure SNMP option. See Conguring SNMP settings.
Unable to install OMSA
If a device displays an Unable to install OMSA status:
• Verify if the device is reachable from the server on which SupportAssist is installed.
• Verify if the device credentials (user name and password) you provided are correct.
• If the device is running a Windows operating system:
– Verify if the credentials you provided have administrator rights on the device.
– Restart the Windows Management Instrumentation (WMI) service on both the server on which SupportAssist is installed
and the remote device.
– Delete any les available in the C:\Windows\temp folder on the server on which SupportAssist is installed.
• If the device is running a Linux operating system:
– Verify if the Secure Shell (SSH) service is running on the device.
– Verify if SSH password authentication is enabled (enabled by default).
– Verify if the credentials you provided have root, super user, or sudo user rights on the device. If you provide the user name
and password of a sudo user, ensure that the sudo user is congured for SupportAssist. For information on conguring the
sudo user, see Conguring sudo access for SupportAssist.
– Ensure that the device has all the required OMSA dependencies installed. For more information about OMSA dependencies,
see the “Remote Enablement Requirements” section in the Dell OpenManage Server Administrator Installation Guide at
DellTechCenter.com/OMSA.
• Retry the installation of OMSA. See Installing or upgrading OMSA.
• If the installation of OMSA cannot be completed successfully even after repeated attempts, log in to the device and manually
download and install the recommended version of OMSA on the device. For information on the recommended version of OMSA,
see the Dell SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/ServiceabilityTools.
NOTE: Upgrade from a 32-bit version of OMSA to a 64-bit version of OMSA is not supported. In this scenario, you must
uninstall the existing version of OMSA, and install OMSA through SupportAssist. Installing or upgrading OMSA.
Unable to verify OMSA version
If an error message is displayed stating that SupportAssist is unable to verify the OMSA version installed on the device:
• Click the error status link in the Status column on the Device Inventory page to view the possible resolution steps.
• Perform the connectivity test and ensure that connectivity to the Dell FTP server is successful. See Performing the connectivity
test.
• Ensure that the OMSA services are running on the device.
• Retry the installation of OMSA. See Installing or upgrading OMSA.
• If the installation of OMSA cannot be completed successfully even after repeated attempts, log in to the device and manually
download and install the recommended version of OMSA on the device. For information on the recommended version of OMSA,
see the Dell SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/ServiceabilityTools.
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