Users Guide

• If the error message states that SupportAssist is unable to add the device because the SSL encryption level of the device is set
to 256 bit or higher:
a. Download the Zulu Cryptographic Extension Kit available at the Azul Systems website.
b. Extract the downloaded le.
c. Copy the local_policy.jar and US_export_policy.jar les and paste them at one of the following location on the system on
which SupportAssist is installed:
– On Windows: C:\Program Files\Dell\SupportAssist\jre\lib\security
– On Linux: /opt/dell/supportassist/jre/lib/security
d. Restart the SupportAssist service and retry the operation.
OMSA not installed
If a device displays an OMSA not installed status:
• Install OMSA on the device using the Install/Upgrade OMSA option. See Installing or upgrading OMSA.
• If the installation of OMSA cannot be completed successfully even after repeated attempts, log in to the device and manually
download and install the recommended version of OMSA on the device. For information on the recommended version of OMSA,
see the Dell SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/ServiceabilityTools.
SNMP not congured
If a device displays an SNMP not congured status:
• Congure the SNMP settings on the device using the Congure SNMP option. See Conguring SNMP settings.
• If the SNMP conguration cannot be completed successfully even after repeated attempts, log on to the device and manually
congure SNMP settings. For instructions to manually congure the SNMP settings:
– Agent-based monitoring: Conguring the alert (SNMP trap) destination.
– Agentless monitoring: Manually conguring the alert destination of an iDRAC using the web interface.
New version of OMSA available
If a device displays a New version of OMSA available status:
• Install OMSA on the device using the Install/Upgrade OMSA option. See Installing or upgrading OMSA.
• If the installation of OMSA cannot be completed successfully even after repeated attempts, log in to the device and manually
download and install the recommended version of OMSA on the device. For information on the recommended version of OMSA,
see the Dell SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/ServiceabilityTools.
Unable to congure SNMP
If a device displays an Unable to congure SNMP status:
• Ensure that the network settings are correct.
• Ensure that the SNMP port (162) is open.
• Ensure that the rewall settings are correct.
• Congure the SNMP settings of the device using the Congure SNMP option. See Conguring SNMP settings.
If the SNMP conguration is still unsuccessful, you can manually congure the SNMP. For instructions to manually congure the
SNMP settings:
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