Users Guide

maintenance mode. Maintenance mode prevents any further processing of alerts from the device, enabling you to make
infrastructure changes without creating unnecessary support cases. After 30 minutes in maintenance mode, SupportAssist
automatically removes the device from maintenance mode and resumes normal alert processing for the device. For more information
about maintenance mode, see Understanding maintenance mode.
Accessing the context-sensitive help
Context-sensitive help provides information about features and tasks that are applicable to the current view on the user interface.
Once you invoke the context-sensitive help, you can navigate or search through the entire SupportAssist help system.
To access context-sensitive help, click the icon that appears in the user interface. Context-sensitive help is displayed in a new
browser window.
Viewing SupportAssist product information
1. Point to the Help link that is displayed at the top-right of the SupportAssist user interface, and then click About.
The About window is displayed, where you can view the SupportAssist product version and the registration ID.
2. Click Close to return to the SupportAssist user interface.
Uninstalling SupportAssist
You can uninstall SupportAssist based on your preference. During the uninstallation, you can choose to provide a reason for the
uninstallation and also provide feedback to Dell. Your feedback will remain condential and will allow Dell to make product
improvements. The following sections provide information about uninstalling SupportAssist on Windows and Linux operating systems.
Uninstalling SupportAssist (Windows)
Prerequisites
Ensure that you are logged in to the server on which SupportAssist is installed with administrator privileges.
Steps
1. Perform one of the following based on the operating system:
• On Windows Server 2012, point to the bottom-left corner of the screen, and then click the Start icon. On the Start screen,
click the Control Panel tile. On the Control Panel, click Uninstall a program.
• On Windows Server 2008 or Windows Small Business Sever 2011, click Start → Control Panel → Programs and Features.
The Uninstall or change a program window is displayed.
2. Select Dell SupportAssist and click Change.
The Welcome to Dell SupportAssist Installer window is displayed.
3. Click Next.
The Dell SupportAssist Maintenance window is displayed.
4. Select Remove, and click Next.
The Feedback window is displayed.
5. Select an appropriate reason from the Select an option drop-down list, provide your comments, and click Remove.
The Remove the Program window is displayed.
6. Click Remove.
The Uninstallation Completed window is displayed.
7. Click Finish.
SupportAssist is now uninstalled.
Uninstalling SupportAssist (Linux)
Prerequisites
Ensure that you are logged in to the server on which SupportAssist is installed with root privileges.
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