Users Guide

Email notication type When the email notication is sent Origin of the email notication
Inactive notication If SupportAssist is not monitoring any
device and no device has been added in
the past 30 days.
SupportAssist server hosted by Dell
Connectivity test alert At 11 p.m. each day (date and time as on
the server on which SupportAssist is
installed).
NOTE: The connectivity test alert
notication is sent only if an issue
is detected with connectivity to
dependent resources.
SupportAssist application
Automatic maintenance mode If an alert storm received from a device
has resulted in SupportAssist placing the
device automatically in maintenance
mode.
SupportAssist application
Device status alert At 5 p.m. each day (date and time as on
the server on which SupportAssist is
installed). If less than 10 monitored
devices have issues, the email includes
details about the issues and the possible
resolution steps. If more than 10
monitored devices have issues, the email
only includes a summary of the issues.
NOTE: The device alert notication
is sent only if an issue exists
(warning or error status) with the
setup or conguration of the
monitored devices.
SupportAssist application
Case creation connectivity alert Between 11 p.m. and 4 a.m. each day
(date and time as on the server on which
SupportAssist is installed).
NOTE: The case creation
connectivity alert notication is
sent only if an issue is detected
with connectivity to dependent
resources.
SupportAssist application
NOTE: Email notications originating from the SupportAssist server hosted by Dell can be received only if the Receive
email notication when a new support case is opened option is selected. See Conguring email notication settings.
NOTE: Email notications originating from the SupportAssist application can be received only if the SMTP server (email
server) settings are congured in SupportAssist. See Conguring SMTP server settings.
Ensuring successful communication between the SupportAssist
application and the SupportAssist server
The server on which SupportAssist is installed must be able to communicate with the SupportAssist server hosted by Dell to:
• Automatically create a support case if there is a problem with a device in your environment.
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