Users Guide

5. Add one of the following based on your preference:
• %root ALL=(ALL) NOPASSWD: ALL — To grant permission to all users in the root group.
• user_name ALL=(ALL) NOPASSWD: ALL — To grant permission to only a specic user.
6. Save the /etc/sudoers le.
Default schedule for collection of system information
By default, SupportAssist collects system information from monitored devices periodically and also when a support case is created.
The following table provides the default schedule for the collection of system information from monitored devices.
Table 8. Default collection schedule
Device type Operating system or component Schedule
Server Windows Monthly; First Monday of the month at
12:00 AM
Linux Monthly; First Monday of the month at
12:00 AM
iDRAC Monthly; First Monday of the month at
12:00 AM
ESX Monthly; First Monday of the month at
12:00 AM
ESXi Monthly; First Monday of the month at
12:00 AM
Types of email notications
The following table provides a summary of the dierent types of email notications that are sent by SupportAssist.
Table 9. Types of email notications
Email notication type When the email notication is sent Origin of the email notication
Registration conrmation and welcome
email
After the Registration step of the Dell
SupportAssist Setup Wizard is
completed successfully.
SupportAssist server hosted by Dell
Case created After a hardware issue is detected and a
support case is created.
SupportAssist server hosted by Dell
Unable to create a case After a hardware issue is detected, but a
support case could not be created
because of technical diculties.
SupportAssist server hosted by Dell
Unable to collect system information After a support case is created
automatically for a device, but
SupportAssist is unable to collect system
information from the device.
SupportAssist server hosted by Dell
Unable to send the collected system
information to Dell
After a support case is created
automatically for a device, but
SupportAssist is unable to send the
collected system information from the
device to Dell.
SupportAssist server hosted by Dell
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