Users Guide

Overview

Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues

in Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends

you an email notication. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical

Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and ecient support experience.

SupportAssist capability also includes a proactive response from Dell Technical Support to help you resolve the issue.

NOTE: SupportAssist capabilities supported on a monitored Dell device may vary based on the Dell service contract. For

more information about the capabilities of SupportAssist, see SupportAssist capabilities available with Dell service

contracts.

Installing and using SupportAssist is optional, and results in improved support, products, and services designed to meet your needs.

SupportAssist Version 1.3 for Servers automates support from Dell Technical Support for:

• Dell’s 9th to 13th generation of PowerEdge servers

• Dell PowerEdge C Series servers

• Dell XC Series of Web-scale Hyper-converged Appliances

• Dell Datacenter Scalable Solutions

• Dell PowerVault NX devices

• Dell PowerVault DL devices

• Dell OEM-ready servers

For the complete list of supported device models, see the Dell SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/

ServiceabilityTools.

NOTE: SupportAssist for Servers can discover and monitor devices independently. It does not depend on systems

management consoles such as Dell OpenManage Essentials or Microsoft System Center Operations Manager for

discovering and monitoring devices.

This document provides the information required for installing and using SupportAssist to monitor devices for hardware issues,

collect system information, and automatically create a support case when an issue is detected.

NOTE: In this document, the term

local system

refers to the system on which you install SupportAssist;

remote device

refers to any other device that you want SupportAssist to monitor for hardware issues. By default, SupportAssist

automatically monitors hardware issues that may occur on the local system. To allow SupportAssist to monitor hardware

issues that may occur on remote devices, you must add each remote device in SupportAssist.