Users Guide
Storage Services (OMSS) application installed on the server. When you allow SupportAssist to automatically install OMSA on the
server, by default, OMSS is also installed. If you manually download and install OMSA on the server, ensure that you also install
OMSS. Otherwise, SupportAssist will not be able to detect hardware issues that may occur on the attached storage device. When a
hardware issue is detected on an attached storage device, SupportAssist automatically creates a support case for the associated
server.
Support for Dell OEM servers
Dell OEM-ready devices (either re-branded or de-branded Dell hardware), when added, are classied under the re-branded name
and not the original Dell hardware name. All of the functionality available for Dell standard devices, such as alerts handling, automatic
case creation (when the support level has been validated at the time of the support incident as ProSupport or ProSupport Plus), and
ProSupport Plus reports are available for OEM-ready devices. On ProSupport Plus reports, OEM-ready devices are listed with the
re-branded name.
Automatic case creation is supported through Dell Enterprise Technical Support and not available for other support case service
request management systems.
As with any system that is modied for custom solutions, Dell recommends that you verify all SupportAssist features to ensure
proper operation with those modications.
Installing Net-SNMP (Linux only)
Prerequisites
Ensure that you are logged in to the device with a user account that has root privileges.
About this task
SupportAssist receives alerts that are forwarded from remote devices through an SNMP agent. Net-SNMP consists of a suite of
SNMP tools, including an SNMP agent. On devices running Linux operating systems, Net-SNMP must be installed to allow
SupportAssist to receive alerts.
Steps
1. Open the terminal window on the device running the Linux operating system.
2. Type the following commands based on the operating system:
• Red Hat Enterprise Linux, CentOS, and VMware ESX: yum install net-snmp
• Oracle Linux: rpm -ivh net-snmp-x.x-xx.x.x.xxx.x86_64.rpm, where x.x-xx.x.x.xxx.x represents the version number included
in the rpm le name.
• SUSE Linux Enterprise Server:
1. zypper addrepo http://download.opensuse.org/repositories/net-snmp:factory/SLE_12/net-snmp:factory.repo
2. zypper refresh
3. zypper install net-snmp
Conguring sudo access for SupportAssist (Linux)
In Linux operating systems, users with sudo access may be granted administrative privileges to run certain commands. If you have
added a remote device in SupportAssist using the credentials of a sudo user, you must perform the following steps to allow
SupportAssist to monitor and collect system information from the device.
Prerequisites
Ensure that you are logged in to the remote device as a user with root privileges.
Steps
1. Open the terminal window.
2. Set the home directory path for the user — Type useradd user_name -d /home and press Enter.
3. Open the /etc/sudoers le.
4. Insert an exclamation mark [!] on the requiretty line. For example, !requiretty
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