Users Guide
Figure 30. Manual collection in progress
The Name/IP Address column on the Device Inventory page displays a progress bar and a message that indicate the status of
the collection and upload of system information to Dell.
NOTE: If you want to cancel the collection of system information, click the icon that is displayed next to the
progress bar.
Support for automatically installing or upgrading OMSA
To monitor a device through the agent-based method, SupportAssist requires the Dell OpenManage Server Administrator (OMSA)
agent to be installed and running on the device. The OMSA agent is an application that monitors the health of various components
of the device on which it is installed. When OMSA is installed and running on a device, the OMSA agent generates an alert whenever
a hardware event occurs on the device. SupportAssist receives the alert from the device and processes the alert to identify if the
alert indicates a hardware issue. For more information on OMSA, visit Delltechcenter.com/OMSA.
NOTE: The SupportAssist recommended version of OMSA may vary depending on the generation of the PowerEdge
server and the operating system running on the server. For information on the recommended versions of OMSA, see the
Dell SupportAssist Version 1.3 for Servers Support Matrix
at Dell.com/ServiceabilityTools.
SupportAssist has the capability to automatically download and install the recommended version of OMSA on monitored devices. By
default, when a device is added for agent-based monitoring, SupportAssist veries if the recommended version of OMSA is installed
on the device.
• If OMSA is not installed on the device, SupportAssist prompts for your conrmation to download and install the recommended
version of OMSA on the device. On conrmation, SupportAssist downloads and installs OMSA in the background. The OMSA
installation status is displayed in the Status column on the Device Inventory page. If you choose not to install OMSA, the status
of the device is displayed as OMSA not installed. To install OMSA at a later time, you can use the More Tasks → Install/
Upgrade OMSA option on the Device Inventory page.
• If OMSA is already installed on the device, SupportAssist veries if the version of OMSA matches with the recommended OMSA
version for SupportAssist. If the existing version of OMSA is not the recommended version, but supports direct upgrade to the
recommended version of OMSA, SupportAssist prompts for your conrmation to download and upgrade OMSA on the device.
The OMSA upgrade status is displayed in the Status column on the Device Inventory page. If you choose not to upgrade OMSA,
the status of the device is displayed as New version of OMSA available. To upgrade OMSA at a later time, use the More
Tasks
→ Install/Upgrade OMSA option on the Device Inventory page.
NOTE: Direct upgrade to OMSA version
n
is supported only from the two previous versions
(n-2)
of OMSA. If direct
upgrade is not supported, you must manually download and upgrade OMSA on the device. For example, if OMSA
version 7.0 is already installed on the device, but the recommended version of OMSA is 7.4, you must manually
upgrade from OMSA version 7.0 to 7.2. After upgrading to OMSA version 7.2, you can upgrade to OMSA version 7.4
using the More Tasks → Install/Upgrade OMSA option on the Device Inventory page or you can manually download
and upgrade to OMSA version 7.4.
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