Users Guide

NOTE: The ProSupport Plus server recommendation reports are applicable only for devices with an active ProSupport
Plus entitlement.
NOTE: The server recommendation reports are dependent on the system information that is collected and sent to Dell
periodically. Therefore, you must ensure that the periodic collection of system information is enabled in SupportAssist.
For information on enabling the periodic collection of system information, see
Enabling or disabling the periodic
collection of system information from all devices.
Steps
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. In Recommendation Report Settings, select or clear the Automatically receive recommendation reports via email option to
opt in or opt out from receiving ProSupport Plus server recommendation reports through email.
• If you select this option, ProSupport Plus server recommendation reports will be sent to your primary contact through email.
• If you clear this option, ProSupport Plus server recommendation reports will not be sent through email.
NOTE: By default, the Automatically receive recommendation reports via email option is selected.
4. Click Apply.
Sending the system information manually
When a support case is opened or updated, SupportAssist automatically collects the system information from the device that
generated the alert, and sends the information to Dell. If an error occurs during the automatic collection and upload of system
information, you must resolve the underlying issue, and then manually initiate the collection and upload of system information. You
may also be required to manually initiate the collection and upload of system information, if requested by Dell Technical Support.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Select a device in the Device Inventory page.
The Send System Information link is enabled.
Figure 29. Send System Information option
3. Click Send System Information.
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