Users Guide

– Add the user to the Windows Administrators user group.
• If SupportAssist is installed on Linux, you can grant elevated or administrative privileges through one of the following methods:
– Add the user to the SupportAssistAdmins user group. See Adding users to the SupportAssist user groups (Linux).
– Add the user to the Linux root group.
Adding users to the SupportAssist user groups (Windows)
Prerequisites
Ensure that you are logged in to the server on which SupportAssist is installed with administrator privileges.
Steps
1. Open the command prompt window.
2. To add an existing user account to a SupportAssist user group, use the following syntax: net localgroup
SupportAssist_user_group_name user_name.
For example:
• To add an existing user account (for example, User1) to the SupportAssistAdmins user group, type net localgroup
SupportAssistAdmins User1 and press Enter.
• To add an existing user account (for example, User2) to the SupportAssistUsers user group, type net localgroup
SupportAssistUsers User2 and press Enter.
Adding users to the SupportAssist user groups (Linux)
Prerequisites
Ensure that you are logged in to the server on which SupportAssist is installed with root privileges.
Steps
1. Open the terminal window.
2. To create a new user account and add the user account to a SupportAssist user group, use the following syntax:
useradd –G SupportAssist_user_group_name User_name
For example:
• To create a new user account (for example, User1) and add it to the SupportAssistAdmins user group, type useradd –G
Supportassistadmins User1
and press Enter.
• To create a new user account (for example, User2) and add it to the SupportAssistUsers user group, type useradd –G
Supportassistusers User2 and press Enter.
3. To add an existing user account to a SupportAssist user group, use the following syntax:
usermod –G SupportAssist_user_group_name User_name
For example:
• To add an existing user account (for example, User1) to the SupportAssistAdmins user group, type usermod –G
SupportAssistAdmins User1
and press Enter.
• To add an existing user account (for example, User2) to the SupportAssistUsers user group, type usermod –G
SupportAssistUsers User2
and press Enter.
Opting in or opting out from ProSupport Plus server recommendation
report emails
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
The Dell ProSupport Plus server recommendation reports provide an overall health assessment of your Dell servers by comparing the
BIOS, rmware, and selected device drivers with the Dell recommended versions. SupportAssist provides you an option to either opt
in or opt out from receiving Dell ProSupport Plus recommendation reports through email. When you opt in to receive the ProSupport
Plus server recommendation reports through email, you will receive the report once every month.
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