Users Guide

SupportAssist functions SupportAssistAdmins and users with

elevated or administrative privileges

SupportAssistUsers and users with

normal privileges

View the device inventory and device groups

View the collected system information

Perform connectivity tests

Test SupportAssist

Create, manage, edit, or delete device

groups

Set up SupportAssist and complete

registration through the setup wizard

Add devices

Edit device credentials

Delete devices

Install/upgrade OMSA using the More Tasks

option

Congure SNMP using the More Tasks

option

Enable or disable global-level maintenance

mode

Enable or disable device-level maintenance

mode

Send system information manually

View and congure SupportAssist settings

Perform automatic update

Clear System Event Log

Uninstall SupportAssist

Granting elevated or administrative privileges to users

You can grant elevated or administrative privileges to users by adding them to specic user groups on the system on which

SupportAssist is installed. The user groups to which a user must be added to grant elevated or administrative privileges vary

depending on the operating system on which SupportAssist is installed.

• If SupportAssist is installed on Windows, you can grant elevated or administrative privileges through one of the following

methods:

– Add the user to the SupportAssistAdmins user group. See Adding users to the SupportAssist user groups (Windows).