Users Guide
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Using SupportAssist to collect and send system
information
SupportAssist automates the detection of hardware issues, creation of support cases, and collection of system information from
supported Dell devices. You can also use SupportAssist to manually collect and send system information to Dell.
NOTE: For information on the devices from which SupportAssist can collect and send system information to Dell, see the
Dell SupportAssist Version 1.3 for Servers Support Matrix
at Dell.com/ServiceabilityTools.
This chapter provides information about using SupportAssist to manually collect and send the system information to Dell.
Setting up SupportAssist for collecting and sending system information
About this task
Installing and registering SupportAssist allows you to use SupportAssist to manually collect and send system information to Dell from
the local system. To use SupportAssist to collect and send system information to Dell from remote devices, you must add each
remote device in SupportAssist.
NOTE: The following steps are only required if you have not installed SupportAssist. If you have already installed
SupportAssist, follow the instructions in Sending the system information manually to manually collect and send the
system information to Dell.
Steps
1. Install SupportAssist. See Installing SupportAssist.
2. Register SupportAssist. See Registering SupportAssist.
SupportAssist is now ready to collect system information from the local system.
3. Add each remote device in SupportAssist. See Adding devices for monitoring.
NOTE: While adding the device, you may be prompted to allow SupportAssist to install or upgrade OMSA and
congure the SNMP settings on the device. Even though installing OMSA and conguring the SNMP settings are
not required for collecting system information from the device, Dell recommends that you install OMSA and
congure the SNMP settings on the device. System information collected from devices running OMSA contains
additional troubleshooting information that may not be available in the data collected from devices that are not
running OMSA.
SupportAssist is now ready to collect system information from remote devices.
Collecting and sending system information
You can perform the following steps to use SupportAssist to collect and send system information from the local system or a remote
device to Dell.
Prerequisites
• Ensure that you have completed setting up SupportAssist. See Setting up SupportAssist for collecting and sending system
information.
• Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
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