Users Guide

Figure 25. Selecting a collection
The conguration viewer is displayed in a new web browser window.
4. Click a main category listed in the conguration viewer. For example, click System.
5. Click a subcategory. For example, click Main Chassis.
Data related to the Main Chassis subcategory is displayed.
Conguration Viewer
The Conguration Viewer enables you to view the data collected by SupportAssist from the monitored devices. The title bar of the
Conguration Viewer displays the date of the collection and the Service Tag of the device. The collected data is displayed in the
Conguration Viewer under various categories and sub categories. In addition, the Conguration Viewer displays a Summary
category. You can select the Summary category to view the following:
• The data collection settings in SupportAssist at the time of the collection
• Summary of errors that were detected in the collected data
• Brief information about the device
NOTE: From SupportAssist version 1.3 onwards, the Conguration Viewer does not support the display of data in the
column view format. The Conguration Viewer displays data only in the tree view format.
The layout of the Conguration Viewer is as follows:
User interface
Description
Left pane Displays the various categories and sub categories of data in an expanded tree format. A category may
display a warning or critical icon to indicate the health status roll-up of its subcategories. When you can click
a category, the category is expanded, enabling you to view its sub categories. You can click Expand All or
Collapse All to quickly expand or collapse all categories.
Divider Is displayed between the left and right panes. You can click and drag the divider to the left or right to
increase or decrease the viewable area of the right pane. You can also hide the left pane if necessary. To
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