Users Guide
10
Accessing the collected data
The collected system information is saved in the SupportAssist installation folder on the server on which SupportAssist is installed.
You can access and view the collected system information by using the conguration viewer that is available in the SupportAssist
user interface.
Viewing the collected system information
About this task
SupportAssist collects system information from each monitored device and sends the information securely to Dell. Typically, the
system information is collected as follows:
• Periodically — At regular intervals, depending on the congured collection frequency. By default, SupportAssist is congured to
collect system information from Dell PowerEdge servers once a month.
• On case creation — When a support case is created for an issue that has been identied by SupportAssist.
• On demand — If requested by Dell Technical Support, you can initiate the collection of system information from a device at any
time.
The collected system information is saved in a secured database on the system on which SupportAssist is installed. You can view the
collected system information through the conguration viewer available in SupportAssist.
NOTE: You can only view the last 5 system information collections through the conguration viewer. System information
collections that are 30 days or older and collections that are older than the last 5 collections within the last 30 days are
automatically purged. The purge collections task runs automatically every day at 10 p.m. (time as on the system on which
SupportAssist is installed).
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the name of a device.
The Device Overview window is displayed.
3. From the View Collection list, select a collection date and time.
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