Users Guide
NOTE: Disabling the scheduling of collecting system information for a specic device type only disables the periodic
collection of system information from those devices. It does not disable SupportAssist from collecting and sending the
system information to Dell, if a support case is opened for those devices.
Steps
1. Click the Settings tab.
The System Logs page is displayed.
2. From the Credential Type list, select the credential type for which you want to disable scheduling.
3. In the System Log Collection Schedule section, set Frequency to None.
4. Click Apply.
The following message is displayed in the System Log Collection Schedule section: System Log Collection
scheduling is turned off for the current Device Type and Credential Type.
Enabling or disabling the collection of identity information
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
The system information that is collected by SupportAssist includes identity information (PII) such as the complete conguration
snapshot of systems, hosts, and network devices that can contain host identication and network conguration data. In most cases,
part or all of this data is required to properly diagnose issues. If the security policy of your company restricts sending identity data
outside of the company network, you can congure SupportAssist to lter such data from being collected and sent to Dell.
The following identity information can be ltered when collecting the system information from a device:
• Host name
• IP address
• Subnet mask
• Default gateway
• MAC address
• DHCP server
• DNS server
• Processes
• Environment variables
• Registry
• Logs
• iSCSI data
• Fibre Channel data — host World Wide Name (WWN) and port WWN
NOTE: When the Include identication information in data sent to Dell option is cleared, some of the data about your
company network (including the system log) is not transmitted to Dell. This may impede Dell Technical Support from
resolving issues that may occur on monitored devices.
NOTE: If your devices have an active Dell ProSupport Plus service contract, when the Include identication information
in data sent to Dell
option is disabled, you will not receive some reporting information about your devices.
Steps
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. In Identication Information Settings, depending on your requirement, select or clear the Include identication information in
data sent to Dell option.
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