Users Guide

• If you have added the devices in SupportAssist by using the iDRAC IP address (agentless monitoring), the iDRAC credentials that
you entered must have administrator privileges.
• The local system must have internet connectivity for uploading the collected system information.
Enabling or disabling the automatic collection of system information on
case creation
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
By default, when a support case is created, SupportAssist automatically collects system information from the device with the issue
and sends the information securely to Dell. If required, you can enable or disable the automatic collection of system information on
case creation based on your preference.
NOTE: To receive the full benets of the support, reporting, and maintenance oering of the ProSupport Plus service
contract for a device, automatic collection of system information must be enabled.
Steps
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. In Automated Tasks, depending on your requirement, select or clear the Start a collection when a new support case is
created option.
NOTE: By default, the Start a collection when a new support case is created option is selected.
4. Click Apply.
Related links
Preferences
Enabling or disabling the periodic collection of system information from
all devices
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
By default, SupportAssist collects system information from all monitored devices at periodic intervals and sends it securely to Dell. If
required, you can enable or disable the periodic collection of system information from all monitored devices based on your
preference.
NOTE: Selecting the Enable scheduled system log collection option enables the collection and upload of system
information at periodic intervals from all monitored device types. If you do not want SupportAssist to collect the system
information for a specic device type, you can disable scheduling for that specic device type through the
System Logs
page. For more information, see Disabling the periodic collection of system information from specic devices.
Steps
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. In Automated Tasks, depending on your requirement, select or clear the Enable scheduled system log collection option.
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