Users Guide
9
Conguring data collection settings
By default, SupportAssist automatically collects system information from all monitored devices at periodic intervals. SupportAssist
also collects system information automatically from a monitored device when a support case is created for an issue with the device.
If required, you can congure the data collection options based on your preference. For example, you can:
• Disable the automatic collection of system information from monitored devices when a support case is created or updated. See
Enabling or disabling the automatic collection of system information on case creation.
• Disable the periodic collection of system information from all monitored devices. See Enabling or disabling the periodic collection
of system information from all devices.
• Customize the schedule for periodic collection of system information. See Customizing the schedule for periodic collection of
system information
• Disable the periodic collection of system information from specic devices. See Disabling the periodic collection of system
information from specic devices.
• Disable the collection of identity information from all monitored devices. See Enabling or disabling the collection of identity
information.
• Disable the collection of software information and the system log from all monitored devices. See Enabling or disabling the
collection of software information and the system log.
Prerequisites for collecting system information
The following are the SupportAssist prerequisites for collecting system information:
• The local system (server on which SupportAssist is installed) must have sucient hard drive space to save the collected system
information. For information on the hard-drive space requirements, see Hardware requirements.
• For collecting system information from a remote device, the remote device must be reachable from the local system.
• The local system and remote devices (devices you have added in SupportAssist) must meet the network port requirements. For
information on the network port requirements, see Network requirements.
• If you have added a device in SupportAssist by using the operating system IP address or host name (agent-based monitoring):
– The device must preferably have Dell OpenManage Server Administrator (OMSA) installed.
– If the device is running a Windows operating system:
* The device credentials you have entered in SupportAssist must have administrator privileges.
* The device credentials must have privileges required for Windows Management Instrumentation (WMI) communication.
For information on ensuring WMI communication, see the “Securing a Remote WMI Connection” technical
documentation at msdn.microsoft.com.
– If the device is running a Linux operating system:
* The device credentials you have entered in SupportAssist must have administrator privileges.
* If you have entered the credentials of a sudo user, the sudo user must be congured for SupportAssist. For information
on conguring the sudo user, see Conguring sudo access for SupportAssist (Linux).
* No resource (network share, drive, or ISO image) must be mounted on the /tmp folder.
* If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more
information on OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available in the
support website of the operating system.
NOTE: If the device you have added for agent-based monitoring does not have OMSA installed, periodic
collections from the device will not include storage and system details.
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