Users Guide

About this task

If your company utilizes an SMTP server (email server), Dell recommends that you congure the SMTP server settings in

SupportAssist. Conguring the SMTP server settings enables SupportAssist to send maintenance mode, device status, and network

connectivity status email notications through the SMTP server.

NOTE: You will not receive certain device status and connectivity status email notications in the following situations:

• The SMTP server settings are not congured in SupportAssist.

• The SMTP server credentials (user name and password) you have provided in SupportAssist are incorrect.

• If you have congured SupportAssist to send email notications over Secure Socket Layer (SSL), but the SSL certicate of

the SMTP server has expired.

• The SMTP server port congured in SupportAssist is blocked by any other application.

Steps

1. Click the Settings tab.

The System Logs page is displayed.

2. Click SMTP Settings.

The SMTP Settings page is displayed.

3. Select Enable Email Notications.

4. Provide the following information in the corresponding elds:

• Host Name/IP address — the host name or the IP address of the SMTP server

• Port— the port number of the email server

5. If the SMTP server requires authentication for sending emails, select Requires authentication.

6. Type the user name and password in the corresponding elds.

7. To send email notications securely, select Use SSL.

8. Click Apply.