Users Guide

Figure 23. Clear System Event Log option

3. From the More Tasks list, select Clear System Event Log.

A message requesting your conrmation is displayed.

4. Click Yes.

While the SEL is cleared from a device, the device displays a Clearing System Event Log status in SupportAssist. After

the SEL is cleared successfully, the device displays a

System Event Log cleared status.

Automatic update

NOTE: Dell recommends that you enable automatic update to ensure that SupportAssist is up-to-date with the latest

features and enhancements.

The automatic update feature, when enabled, ensures that SupportAssist and the associated collection component are automatically

updated when an update is available. By default, the SupportAssist application checks if any updates are available, every Monday at

11 a.m. (date and time as on the server on which SupportAssist is installed).

• If updates are available and automatic update is enabled, the updates are downloaded and automatically installed in the

background.

• If updates are available, but automatic update is disabled, the An upgrade to SupportAssist is available notication window is

displayed. You can click Install to download and install the latest updates. If you select the Do not remind me again about the

upgrade option and click Cancel, SupportAssist does not display the Update Available notication until a newer upgrade is

available.

For instructions to enable automatic update, see Enabling automatic update.

The Update Available notication is displayed at the top-right of the SupportAssist user interface in the following scenarios:

• If you click Cancel in the An upgrade to SupportAssist is available notication window

• If an error occurs during the update process

You can click the Update Available notication to download and install the updates at any point in time.

NOTE: After the updates are downloaded and installed, an update successful message is displayed. To view and use the

latest updates and enhancements, you must refresh the SupportAssist user interface.

Information related to the SupportAssist update is logged in the log le located at the following location based on the operating

system on which SupportAssist is installed: