Users Guide
You can also use the Case Creation test to ensure that support case creation is working prior to an actual alert that would
automatically create a support case.
Steps
1. Point to the
user name
link that is displayed at the top-right of the SupportAssist user interface and click Test SupportAssist.
The Test SupportAssist page is displayed.
2. Select the check box for the Case Creation test.
Figure 22. Testing case creation
3. Click Test.
The Status column displays the result of the test. If the test is successful, the Ready to Create Cases status is displayed.
NOTE: The case creation alert notication email is sent only on issue detection during the automatic verication of
the case creation capability. No alert email notication is sent even if an issue is detected when you run the case
creation test manually.
Related links
Test SupportAssist
Clearing the System Event Log (SEL)
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
The System Event Log (SEL) or hardware log, also known as the Embedded System Management (ESM) log, reports potential
hardware problems in Dell PowerEdge servers. You can use the Clear System Event Log option available in SupportAssist to clear
the SEL in the following scenarios:
• An error message is displayed on a server even after the problem is resolved.
• An SEL full error message is displayed.
CAUTION: Clearing the SEL removes the event history of the server.
Steps
1. Click Devices.
The Device Inventory page is displayed.
2. Select a device on the Device Inventory page.
NOTE: If OMSA is not installed on a device that you have added in SupportAssist by using the operating system IP
address or host name, the Clear System Event Log option is disabled.
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