Users Guide

Figure 21. Connectivity Test page

By default, SupportAssist automatically tests the connectivity to the dependent resources every day at 11 p.m. (time as on the server

on which SupportAssist is installed), and displays the result in the Connectivity Status column. If there is an issue with connectivity

to a dependent resource, a status email is sent to your primary and secondary SupportAssist contacts.

NOTE: You can receive the connectivity status email only if you have congured the details of the SMTP server (email

server) utilized by your company in SupportAssist. See Conguring the SMTP server settings.

You can also test SupportAssist connectivity to the dependent resources at any time. The result of the test is displayed in the

Connectivity Status column.

Viewing the connectivity status

Point to the

user name

link, and then click Connectivity Test.

The Connectivity Status column displays the connectivity status to the dependent resources. If an Error status is

displayed, click the Error link to view a description of the problem and the possible resolution steps.

Performing the connectivity test

1. Point to the

user name

link, and then click Connectivity Test.

The Connectivity Test page is displayed.

2. Select the tests that you want to perform.

3. Click Test Connectivity.

The Connectivity Status column displays the result of the connectivity test. If an Error status is displayed, click the Error

link to view a description of the problem and the possible resolution steps.