Users Guide

Conguring proxy server settings

If the server on which SupportAssist is installed connects to the Internet through a proxy server, you must ensure that the proxy

settings are congured in SupportAssist. You must also ensure that the proxy server settings are updated in SupportAssist,

whenever the settings of the proxy server are changed.

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and

Granting elevated or administrative privileges to users.

Steps

1. Click the Settings tab.

The System Logs page is displayed.

2. Click Proxy Settings.

The Proxy Settings page is displayed.

3. Select Use Proxy Settings.

NOTE: SupportAssist supports Windows NT LAN Manager (NTLM), Kerberos, and basic proxy authentication

protocols.

4. Type the proxy server IP address or name and port number in the appropriate elds.

NOTE: If the user name and password required to connect to the proxy server are not provided, SupportAssist

connects to the proxy server as an anonymous user.

5. If a user name and password are required to connect to the proxy server, select Proxy requires authentication and then type

the user name and password in the corresponding elds.:

• User Name — The user name must contain one or more printable characters, and not exceed 104 characters.

• Password — The password must contain one or more printable characters, and not exceed 127 characters.

6. Click Apply.

SupportAssist veries the connection to the proxy server by using the provided proxy server details, and displays a message

indicating the connectivity status.

NOTE: The proxy settings are saved only if SupportAssist is able to connect to the proxy server by using the

provided details.

NOTE: If the proxy server is congured to allow anonymous authentication, the credentials you provide for the proxy

server are saved, but the credentials are not validated.