Users Guide

Enabling or disabling the collection of identity information................................................................................................63
Enabling or disabling the collection of software information and the system log...............................................................64
10 Accessing the collected data....................................................................................... 65
Viewing the collected system information........................................................................................................................ 65
Conguration Viewer........................................................................................................................................................66
Data views..................................................................................................................................................................67
Log types....................................................................................................................................................................67
Items reported in periodic collections............................................................................................................................... 68
11 Using SupportAssist to collect and send system information.........................................71
Setting up SupportAssist for collecting and sending system information...........................................................................71
Collecting and sending system information........................................................................................................................71
12 Other useful information.............................................................................................. 73
SupportAssist user groups................................................................................................................................................73
Granting elevated or administrative privileges to users............................................................................................... 74
Adding users to the SupportAssist user groups (Windows)........................................................................................75
Adding users to the SupportAssist user groups (Linux).............................................................................................. 75
Opting in or opting out from ProSupport Plus server recommendation report emails....................................................... 75
Sending the system information manually.........................................................................................................................76
Support for automatically installing or upgrading OMSA................................................................................................... 77
Support for automatically conguring SNMP settings...................................................................................................... 78
Device correlation.............................................................................................................................................................78
Detection of hardware issues in attached storage devices................................................................................................78
Support for Dell OEM servers...........................................................................................................................................79
Installing Net-SNMP (Linux only)..................................................................................................................................... 79
Conguring sudo access for SupportAssist (Linux).......................................................................................................... 79
Default schedule for collection of system information...................................................................................................... 80
Types of email notications.............................................................................................................................................. 80
Ensuring successful communication between the SupportAssist application and the SupportAssist server......................81
Accessing the SupportAssist application logs...................................................................................................................82
Event storm handling........................................................................................................................................................82
Accessing the context-sensitive help............................................................................................................................... 83
Viewing SupportAssist product information......................................................................................................................83
Uninstalling SupportAssist................................................................................................................................................83
Uninstalling SupportAssist (Windows)........................................................................................................................83
Uninstalling SupportAssist (Linux).............................................................................................................................. 83
Uninstalling SupportAssist in silent mode (Linux)....................................................................................................... 84
Identifying the generation of a Dell PowerEdge server..................................................................................................... 84
13 Troubleshooting........................................................................................................... 86
Installing SupportAssist.................................................................................................................................................... 86
SupportAssist registration................................................................................................................................................ 86
Opening the SupportAssist user interface........................................................................................................................86
Logging in to SupportAssist..............................................................................................................................................86
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