Users Guide

Figure 18. Edit Credentials option

3. Click Edit Credentials.

The Edit Credentials window is displayed with the existing user name and password.

NOTE: SupportAssist does not require you to edit or provide the credentials of the local system (server on which

SupportAssist is installed). For the local system, the Edit Credentials window does not display the user name or

password.

4. Edit the display name, user name, and password as required.

5. Click Save.

NOTE: The edited credentials are saved only if SupportAssist is able to connect to the device using the provided

credentials.

Related links

Add Device

Installing or upgrading OMSA by using SupportAssist

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and

Granting elevated or administrative privileges to users.

About this task

For monitoring a device using the agent-based method, the Dell OpenManage Server Administrator (OMSA) agent must be installed

and running on the device. If OMSA is either not installed or requires an upgrade on a device, the

Status column on the Device

Inventory page displays an appropriate message. You can use the Install/Upgrade OMSA option to automatically download and

install the recommended version of OMSA on a device.

NOTE: The SupportAssist recommended version of OMSA may vary depending on the generation of the PowerEdge

server and the operating system running on the server. For information on the recommended versions of OMSA, see the

Dell SupportAssist Version 1.3 for Servers Support Matrix

at Dell.com/ServiceabilityTools.

NOTE: Installation or upgrade of OMSA by using SupportAssist is not supported on devices running the following

operating systems and hypervisors:

• Oracle Enterprise Linux

• CentOS

• Citrix XenServer

• VMware ESX or ESXi

• Oracle Virtual Machine

Steps

1. Click Devices.