Users Guide
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Maintaining SupportAssist capability
The changes that occur in your company’s IT setup over a period of time may require conguration or updates in SupportAssist. To
maintain SupportAssist capability over a period of time for all monitored devices, you may be required to:
• Edit the credentials (user name and password) of a monitored device, if the device credentials were changed due to the
company security policy or other reasons. See Editing device credentials.
• Install or upgrade dependent components such as Dell OpenManage Server Administrator (OMSA). See Installing or upgrading
OMSA using SupportAssist.
• Congure the SNMP settings of a device. See Conguring SNMP settings using SupportAssist.
• Update the primary and secondary contact information, if there is a change in the contact details. See Viewing and updating the
contact information.
• Update the proxy server settings in SupportAssist, if applicable. See Conguring proxy server settings.
• Update the SMTP server (email server) settings in SupportAssist, if applicable. See Conguring the SMTP server settings.
• Perform the connectivity test to ensure that SupportAssist is able to connect to all dependent network resources. See
Connectivity test.
• Perform the case creation test to verify the automatic case creation capability of SupportAssist. See Testing the case creation
capability.
• Clear the System Event Log of a server. See Clearing the System Event Log (SEL).
• Upgrade or update SupportAssist. See Automatic update.
You may also want to delete a device, if you do not want SupportAssist to monitor a device or for other reasons. See Deleting a
device.
Editing device credentials
SupportAssist utilizes the credentials (user name and password) that you provided for adding the device—to log in to the device,
collect system information, and send it securely to Dell. If the credentials of a device are changed because of your company’s
security policy or other reasons, you must ensure that the credentials of the devices are updated in SupportAssist.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Select a device on the Device Inventory page.
The Edit Credentials link is enabled.
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