Users Guide

Enabling or disabling global-level maintenance mode
Enabling global-level maintenance mode suspends the automatic case creation capability for all devices.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
Steps
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. In Maintenance Mode, depending on your requirement, select or clear the Temporarily suspend case generation activity (for
example, for purposes of downtime, external troubleshooting, etc.)
option.
4. Click Apply.
A yellow banner appears along the top of the SupportAssist user interface displaying Maintenance Mode. Once manually placed
in global-level maintenance mode, SupportAssist remains in that state unless you clear the option as in step 3.
Related links
Preferences
Enabling or disabling device-level maintenance mode
If you have a planned maintenance activity for a specic device and do not want SupportAssist to process alerts from that device,
you can place that device in maintenance mode. After the maintenance activity is completed, you can remove the device from
maintenance mode, enabling SupportAssist to process alerts from the device normally.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
Steps
1. Click Devices.
The Devices Inventory page is displayed.
2. Select a device on the Device Inventory page.
3. From the More Tasks list, select one of the following:
Figure 17. Maintenance mode options
• Enable — Places the device in maintenance mode.
• Disable — Removes the device from maintenance mode.
46