Users Guide
The Manage Contacts window is displayed.
5. If you want to use the contact information provided in the Settings → Contact Information page, select Use Default.
6. Select the type of contact:
• Primary
• Secondary
7. Type the rst name, last name, phone number, alternate phone number (optional), and email address in the appropriate elds.
8. Select the preferred contact method, preferred contact hours, and time zone.
9. In the Parts Dispatch (Optional) section:
NOTE: The parts dispatch information is optional. If the Dell Technical Support agent determines that a part must be
replaced in your system to resolve a support case, the replacement part is dispatched with your consent to the
provided address.
NOTE: The device group parts dispatch information overrides the default parts dispatch information that you
congured through the Settings → Contact Information page. If resolving a problem requires replacing a part, the
replacement part is shipped with your consent to the device group parts dispatch address (not the default parts
dispatch address).
a. Type the address and city/town in the appropriate elds.
b. Select the country.
c. Type the state/province/region and zip/postal code in the appropriate elds.
10. Click Save.
Editing device group details
You can edit the name and description of a device group based on your preference.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Edit/Delete Group.
The Edit/Delete Group window is displayed.
5. Edit the name and description based on your preference and click Update.
Deleting a device group
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
You can delete device groups based on your preference.
NOTE: Deleting a device group only removes the device group, device group credentials, and contact information. It does
not delete any devices from the Device Inventory page.
Steps
1. Click the Devices tab.
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