Users Guide
3. Select a device group.
4. In the Select group actions list, select Manage Credentials.
The Manage Credentials window is displayed.
Figure 16. Manage Credentials window
5. Type the user name and password for the device type highlighted in the left pane.
6. If more than one device type is included in the device group, click Next.
The next device type is highlighted in the left pane.
7. Repeat step 5 and step 6 until you have provided the user name and password for all device types included in the device group.
8. Click Save.
Viewing and updating the contact information of a device group
You can view or update the contact information, preferred contact method and time, and the parts dispatch information of a device
group.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
Updating the contact information for a device group allows SupportAssist to send notications to the device group contact.
NOTE: The device group contact information overrides the default contact information congured through the Settings
→ Contact Information page. If there is a problem with devices included in a group, SupportAssist sends notications to
the device group contact (not the default contact).
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
4. From the Select group actions list, select Manage Contacts.
42