Users Guide
4. In the Select group actions list, select Manage Devices.
The Manage Devices window is displayed.
Figure 15. Manage Devices window
5. To add devices to the device group, select the devices in the Ungrouped Devices pane, and click .
The selected devices are moved to the Devices In Current Group pane.
6. To remove devices from the device group, select the devices in the Devices In Current Group pane, and click .
The selected devices are moved to the Ungrouped Devices pane.
7. Click Save.
NOTE: Including or excluding one listing of a correlated device from a device group results in the automatic inclusion
or exclusion of the other associated listing. For more information about device correlation, see Device correlation.
Managing the credentials of a device group
If device types within the device group have the same credentials, you can congure common credentials for each device type
within the device group.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
You can use the Manage Credentials option available in the Device Groups page to congure the credentials for the dierent device
types within a device group.
NOTE: The device group credentials override the default credentials that you provided for adding a device in
SupportAssist. When the device group credentials are congured:
• SupportAssist uses the device group credentials (not the default credentials) to collect system information from the device
type.
• If SupportAssist is unable to connect to the device using the device group credentials, SupportAssist uses the default
credentials.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
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