Users Guide

Figure 14. Device Groups page
Creating a device group
You can create a device group based on your requirement. For example, you can create device groups based on the device types.
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Click Create Group.
The Create Group window is displayed.
4. Type a unique name and description for the device group and click Save.
The device group that you created is displayed in the Device Groups page.
Managing devices in a device group
After creating a device group, you can select the devices you want to add or remove from the device group.
Prerequisites
• Ensure that you have already created a device group. See Creating a device group.
• Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
You can use the Manage Devices action available in the Device Groups page to add or remove devices from the device group.
NOTE: A device can be included in only one device group.
NOTE: You add up to 100 devices to a device group in a single operation.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Click the Groups tab.
The Device Groups page is displayed.
3. Select a device group.
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