Users Guide

Viewing the device overview............................................................................................................................................35
Filtering the displayed data...............................................................................................................................................36
Clearing the data lter......................................................................................................................................................36
Sorting the displayed data................................................................................................................................................ 37
Checking support cases for a specic device................................................................................................................... 37
5 Device grouping............................................................................................................ 39
Viewing device groups......................................................................................................................................................39
Creating a device group................................................................................................................................................... 40
Managing devices in a device group................................................................................................................................. 40
Managing the credentials of a device group......................................................................................................................41
Viewing and updating the contact information of a device group..................................................................................... 42
Editing device group details.............................................................................................................................................. 43
Deleting a device group.................................................................................................................................................... 43
6 Understanding maintenance mode................................................................................ 45
Global-level maintenance mode........................................................................................................................................45
Device-level maintenance mode.......................................................................................................................................45
Enabling or disabling global-level maintenance mode........................................................................................................46
Enabling or disabling device-level maintenance mode.......................................................................................................46
7 Maintaining SupportAssist capability.............................................................................48
Editing device credentials................................................................................................................................................. 48
Installing or upgrading OMSA by using SupportAssist...................................................................................................... 49
Conguring SNMP settings by using SupportAssist.........................................................................................................50
Viewing and updating the contact information..................................................................................................................51
Conguring proxy server settings.....................................................................................................................................52
Connectivity test..............................................................................................................................................................52
Viewing the connectivity status................................................................................................................................. 53
Performing the connectivity test................................................................................................................................53
Testing the case creation capability.................................................................................................................................. 53
Clearing the System Event Log (SEL).............................................................................................................................. 54
Automatic update.............................................................................................................................................................55
Enabling automatic updates....................................................................................................................................... 56
Deleting a device..............................................................................................................................................................56
8 Conguring email notications......................................................................................58
Conguring email notication settings..............................................................................................................................58
Conguring SMTP server settings................................................................................................................................... 58
9 Conguring data collection settings..............................................................................60
Prerequisites for collecting system information................................................................................................................ 60
Enabling or disabling the automatic collection of system information on case creation......................................................61
Enabling or disabling the periodic collection of system information from all devices.......................................................... 61
Customizing the schedule for periodic collection of system information...........................................................................62
Disabling the periodic collection of system information from specic devices...................................................................62
4