Users Guide

Device grouping

The Device Groups page on the Devices tab allows you to create groups of devices based on your preference. For example, you can

create device groups that may include devices based on the following:

• Device type (servers running Microsoft Windows or Linux operating systems)

• Physical location of the devices (shipping address)

• The individual who manages the devices (Administrator group)

• Organization or business unit (Marketing, Operations, Finance, and so on)

• Alerting or notication (individuals who must be notied if an issue is detected on certain devices)

NOTE: Grouping of devices is optional. Device grouping does not have an impact on the monitoring and automatic case

creation capabilities of SupportAssist.

Creating a device group allows you to manage devices as a group. After you create a device group, you can:

• Manage Devices — Add or remove devices from the device group.

• Manage Credentials — Congure credentials for each device type included in the device group.

• Manage Contacts — Congure the contact information and parts dispatch information for the device group.

• Edit/Delete Group — Edit the device group details or delete the device group.

NOTE: You can create and manage device groups only if you are logged in to SupportAssist with elevated or

administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users.

NOTE: The credentials, contact information, and parts dispatch information congured for a device group override the

default credentials, contact information, and parts dispatch information congured through the Settings page. For

example, if you have created a device group and congured the primary contact for the device group, all SupportAssist

notications for issues with any device included in the device group are sent to the primary contact assigned to that

device group.