Users Guide
Sorting the displayed data
To sort the data displayed on the Cases and Device Inventory pages, click a column header. The displayed data is sorted and an
arrow that indicates the sorting type (ascending or descending) is displayed next to the column title. To reset the sorting, click the
column header again.
Checking support cases for a specic device
Prerequisites
Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
About this task
You can view the open support cases for a specic monitored device by using the Check for cases option available in the Device
Inventory page.
Steps
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Select the device for which you want to check for support cases.
3. From the More Tasks list, select Check for cases.
Figure 12. Check for cases
• If support cases are present for the device, you are navigated to the Cases page. Support cases that are present for the
device are displayed at the top of the Cases page with a blue border along the rows.
• If no support cases are present for the device, an appropriate message is displayed.
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