Users Guide

NOTE: The Case Options list is enabled only if the support case that you have selected was opened by
SupportAssist.
3. From the Case Options list, select Problem solved – request to close the case.
The Request to close the case window is displayed.
4. (Optional) Type your reason for requesting to resume activities for the support case.
5. Click OK.
The Updating Case message is displayed. After the case is updated successfully, the Case Updated message is displayed.
6. Click OK.
The support case displays a Closure requested status.
NOTE: After you request to close a support case, Dell Technical Support may contact you to get more details before
closing the support case.
NOTE: If SupportAssist is unable to process your request, an appropriate error message is displayed. In such a
scenario, you can run the case creation test to verify connectivity to Dell, and then retry the operation.
Related links
Testing the case creation capability
Viewing the device inventory
To view the device inventory, click the Devices tab displayed in the SupportAssist user interface.
Figure 10. Device Inventory page
NOTE: The Device Inventory page is refreshed automatically every 3 minutes.
NOTE: By default, the device inventory is sorted by Device Name, in ascending order.
For information on the elds and details displayed on the Device Inventory page, see Device inventory.
Viewing the device overview
You can view details of a device such as the IP address, device type, model number, Service Tag, collection status, collection history,
and so on in the Device Overview window. From the Device Overview window, you can also access the conguration viewer that
allows you to view the data collected from a device by SupportAssist.
1. Click the Devices or Cases tab.
2. Click the name of a device.
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