Users Guide

NOTE: If SupportAssist is unable to process your request, an appropriate error message is displayed. In such a

scenario, you can run the case creation test to verify connectivity to Dell, and then retry the operation.

Related links

Testing the case creation capability

Requesting to resume support activities

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and

Granting elevated or administrative privileges to users.

About this task

You can request Dell Technical Support to resume activities for a support case, if you had previously requested to suspend activities

for the support case.

Steps

1. Click the Cases tab.

The Cases page is displayed.

2. From the list of cases, select a case that you had requested for suspending case activities.

NOTE: The Case Options list is enabled only if the support case that you have selected was opened by

SupportAssist.

NOTE: The Resume support for this case option is enabled only if you had previously requested to suspend

notications for the selected support case.

3. From the Case Options list, select Resume support for the case.

The Resume support for the case window is displayed.

4. (Optional) Type your reason for requesting to resume activities for the support case.

5. Click OK.

The Updating Case message is displayed. After the case is updated successfully, the Case Updated message is displayed.

6. Click OK.

The support case displays the appropriate status.

NOTE: If SupportAssist is unable to process your request, an appropriate error message is displayed. In such a

scenario, you can run the case creation test to verify connectivity to Dell, and then retry the operation.