Users Guide
Manually conguring the alert destination (Linux)
Perform the following steps to manually congure the alert destination of a monitored device running Linux:
1. Run the command rpm -qa | grep snmp, and ensure that the net-snmp package is installed.
2. Run cd /etc/snmp to navigate to the snmp directory.
3. Open snmpd.conf in the VI editor (vi snmpd.conf).
4. Search snmpd.conf for # group context sec.model sec.level prex read write notif and ensure that the values for elds read,
write, and notif are set to all.
5. At the end of the snmpd.conf le, just before Further Information, add an entry in the following format: Trapsink <IP
address of the server on which SupportAssist is installed> <community string> For example,
trapsink 10.94.174.190 public.
6. Restart the SNMP services (service snmpd restart).
Related links
Conguring the alert (SNMP trap) destination
Adding a device (agentless monitoring)
Prerequisites
• Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and
Granting elevated or administrative privileges to users.
• Ensure that the device is a 12th or 13th generation Dell PowerEdge server (iDRAC7 or iDRAC8). For information on identifying
the generation of a PowerEdge server, see Identifying the generation of a PowerEdge server.
• Ensure that the device is reachable from the server on which SupportAssist is installed.
• Ensure that you have the IP address, user name, and password of the iDRAC.
• If the device connects to the internet through a proxy server, ensure that the following ports are open on the proxy server
rewall: 161 and 443.
• Ensure that an Enterprise or Express license is installed on the iDRAC. For information on purchasing and installing an Enterprise
or Express license, see the “Managing Licenses" section in the iDRAC User’s Guide at Dell.com/ESMmanuals.
About this task
Adding a device enables SupportAssist to receive alerts and collect system information from the device. To add a device for
agentless monitoring, SupportAssist requires you to provide the details of the iDRAC available on the device.
Steps
1. Click Devices.
The Device Inventory page is displayed.
2. Click Add.
The Add Device window is displayed.
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