Users Guide

NOTE: Installation of OMSA is not supported on devices running CentOS, Oracle Virtual Machine, and Oracle
Enterprise Linux. SupportAssist will only collect and upload system information from these devices. SupportAssist
will not detect, through agent-based monitoring, hardware issues that may occur on these devices.
CAUTION: Without OMSA and SNMP conguration, SupportAssist will not be able to identify hardware issues that
may occur on the device.
5. Click OK.
The device is listed on the Device Inventory page with an appropriate status:
•
When SupportAssist is conguring the SNMP settings, the device displays a Conguring SNMP status.
• When SupportAssist is installing or upgrading OMSA, the device displays an Installing OMSA status.
After the installation of OMSA and conguration of SNMP are completed, the device status changes to OK. If the device
displays an error status, click the error link to see a description of the issue and the possible resolution steps.
NOTE: If an issue occurs during the SNMP conguration or OMSA installation, the device displays an appropriate
status on the Device Inventory page. To retry the OMSA installation or SNMP conguration, you can use the More
Tasks list available on the Device Inventory page.
Related links
Add Device
Conguring the alert (SNMP trap) destination
Conguring the alert destination of a device ensures that SupportAssist receives alerts from the device. By default, when you add a
device, SupportAssist enables you to automatically congure the alert destination of the device. If the automatic SNMP
conguration is unsuccessful, you can congure the SNMP settings of a device by using the following methods:
• Running a script le — The SupportAssist installation folder includes two script les (one for Microsoft Windows and another for
Linux) that you can use to congure the alert destination of a monitored device.
• Manually congure the SNMP settings — You can congure settings by accessing the SNMP trap service.
NOTE: You can retry the automatic conguration of the alert destination at any time using the Congure SNMP option
available in SupportAssist. For information on using the Congure SNMP option, see Conguring SNMP settings using
SupportAssist.
The following sections provide the information required to congure the alert destination of a device.
Related links
Conguring the alert destination using the script le (Windows)
Manually conguring the alert destination (Windows)
Conguring the alert destination using the script le (Linux)
Manually conguring the alert destination (Linux)
Conguring the alert destination using the script le (Windows)
Prerequisites
• Microsoft Windows PowerShell version 1.0 or later must be installed on the device.
NOTE: The script le is supported only on Windows PowerShell. It is not supported on Windows PowerShell (x86),
Windows PowerShell ISE, or Windows PowerShell ISE (x86).
• Ensure that you have administrator rights on the device to run the PowerShell script le.
• Ensure that you have write permissions on the C:\ drive of the device.
• If the device is running Windows 2003, ensure that the SNMP service is installed. On all other supported operating systems, the
script le installs the SNMP service if it is not installed already.
The script le is supported only on devices running the following operating systems:
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