Users Guide

NOTE: SupportAssist requires the user name and password to log in to the device and run a component that collects

the device information and uploads it to Dell. Therefore, the user name and password you provide must have:

• Local administrator or domain administrator rights and WMI access on the device (if the device is running a Windows

operating system)

• Root, super user, or sudo user rights (if the device is running a Linux operating system). If you provide the user name

and password of a sudo user, ensure that the sudo user is congured for SupportAssist. For information on

conguring the sudo user, see Conguring sudo access for SupportAssist (Linux).

NOTE: If the system is a member of a Windows domain, you must provide the user name in the [Domain\Username]

format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For

example, .\Administrator.

Example of a Linux user name: root

4. Click Add.

The Add Device window is displayed, prompting you to allow SupportAssist to congure SNMP (if applicable) and install/

upgrade OMSA on the device (if applicable).

Figure 5. Add device tasks

If SupportAssist can congure the SNMP settings of the device, the Congure SNMP option is automatically selected in the

Add Device window.

NOTE: The Congure SNMP option is disabled in the Add Device window if the device is running Citrix XenServer,

VMware ESXi, or Oracle Virtual Machine.

NOTE: Conguring SNMP sets the alert destination of a device, and ensures that alerts from the device are

forwarded to the server running SupportAssist. The alert destination of the device is set to the IP address of the

server running SupportAssist.

If SupportAssist has detected that OMSA is either not installed or requires an upgrade, the Install/Upgrade OMSA option is

selected in the Add Device window.

NOTE: The Install/Upgrade OMSA option is disabled in the Add Device window in the following scenarios:

• SupportAssist has detected that the recommended version of OMSA is already installed on the device.

• SupportAssist does not support the automatic installation of OMSA on the device.

• Installation of OMSA is not supported on the device.

• SupportAssist has detected that OMSA is installed on the device, but is unable to identify the version of OMSA.

NOTE: Automatic installation of OMSA through SupportAssist is not supported on devices running Citrix XenServer,

VMware ESXi, or ESX. To allow SupportAssist to detect hardware issues on these devices, you must manually

download and install OMSA.