Users Guide

– If the server is running a Windows operating system, double-click the Dell SupportAssist desktop icon.
– If the server is running Windows Server 2008 or Windows Small Business Server 2011, click Start→ All Programs→
Dell→ SupportAssist→ SupportAssist.
– If the server is running Windows Server 2012, point to the bottom-left corner of the screen, and then click the Start
icon. On the Start screen, click the SupportAssist tile.
– If the server is running a Linux operating system, click Applications → System Tools → Dell SupportAssist.
– Open a web browser and type the address in the following format:
http://localhost:9090/SupportAssist
.
• To access SupportAssist from a remote system, open a web browser and type the address in the following format:
https://<IP address or host name of server on which SupportAssist is installed>:2607/
SupportAssist.
For example, https://10.25.35.1:2607/SupportAssist.
– If you are using Internet Explorer, the following message is displayed: There is a problem with this website’s security
certicate. To open SupportAssist, click Continue to this website (not recommended).
– If you are using Mozilla Firefox, the following message is displayed: This Connection is Untrusted. To open
SupportAssist, click I Understand the Risks, and then click Add Exception. In the Add Security Exception window,
click Conrm Security Exception.
The SupportAssist Login page is displayed in the web browser.
NOTE: The recommended screen resolution for optimally viewing the SupportAssist user interface is 1280 x 1024 or
higher.
Logging in to SupportAssist
1. In the SupportAssist Login window, type the user name and password in the appropriate elds.
NOTE: You must provide the user name and password of a user account that is a member of the
SupportAssistAdmins, SupportAssistUsers user group. If SupportAssist is installed on a Linux operating system, you
can also provide the user name and password of a user account that is a member of the root or users user group. For
information on the SupportAssist user groups, see SupportAssist user groups.
NOTE: If the system on which SupportAssist is installed is a member of a Windows domain, you must provide the
user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ]
to indicate the local domain. For example, .\Administrator.
2. Click Log In.
The SupportAssist Cases page is displayed.
NOTE: By default, after 14 minutes of inactivity, a Session Timeout message is displayed. If you want to continue the
session, click Renew. If no response is received within a minute, you will be logged out automatically.
Logging out of SupportAssist
1. Point to the user name link that is displayed at the top-right of the SupportAssist header area.
The Connectivity Test and Logout options are displayed.
2. Click Logout.
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