Users Guide

3. Click Upgrade.

The Installing Dell SupportAssist page is displayed, and then the Installation Completed page is displayed.

4. Click Finish.

The SupportAssist Login page opens in a web browser window.

5. Type the Microsoft Windows operating system user name and password, and then click Log In.

The SupportAssist Cases page is displayed. Devices that you added in the previous version of SupportAssist are displayed in the

Device Inventory page.

Upgrading SupportAssist (Linux)

If SupportAssist is installed on a Linux operating system, you can upgrade from SupportAssist version 1.2 to version 1.3.

Prerequisites

Ensure that you have downloaded the latest version of SupportAssist. See Downloading the SupportAssist installation package.

Steps

1. Open the terminal window on the system running the Linux operating system.

2. Browse to the folder where the SupportAssist installation package is available.

3. Perform one of the following:

• Type chmod 744 supportassist_1.x.x.bin and press Enter.

• Type chmod +x supportassist_1.x.x.bin and press Enter.

4. Type ./supportassist_1.x.x.bin and press Enter.

NOTE: If you want to upgrade SupportAssist silently, type ./supportassist_1.x.x.bin silent and press Enter.

The Welcome to the Dell SupportAssist Installer message is displayed.

5. To continue, type c.

The SupportAssist License Agreement is displayed.

6. Read the license agreement and type y to start the installation.

After the installation is completed, the SupportAssist Login page opens in a web browser window.

NOTE: If the initialization of the SupportAssist service takes longer than expected, an error message is displayed. If

this issue occurs, close the web browser and try accessing SupportAssist later. For instructions to access

SupportAssist, see Opening the SupportAssist user interface.

NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist, the SupportAssist

following methods:

• Log in to a remote system and access the following web address by using a web browser:

https://<IP address or host name of server on which SupportAssist is installed>:

2607/SupportAssist

NOTE: You can access SupportAssist from a remote system only if port 2607 is open on the system where

SupportAssist is installed.

• Log in to the local system and access the following web address by using a web browser:

http://localhost:9090/SupportAssist

7. Type the user name and password of a user with root privileges on the system where SupportAssist is installed, and then click

The Cases page is displayed.

Opening the SupportAssist user interface

You can open the SupportAssist user interface using one of the following methods:

• If you are logged in to the server on which SupportAssist is installed: