Users Guide

• Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50
characters.
• Phone Number — The phone number must contain a minimum of 10 characters and must not exceed 50 characters. The
phone number can be provided in the international format, including special characters such as ( , ) , + , and –.
• Alternate Phone Number — Optional, with the same requirements as the Phone Number.
• Email Address — Provide the email address in the [e-mail] format. It must contain a minimum of ve
characters and not exceed 50 characters.
NOTE: Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number,
and Email Address elds. If a native keyboard layout or non-English language is used to type data in these elds, an
error message is displayed.
NOTE: After registering SupportAssist, you can update the primary contact information and also provide a
secondary contact information. If the primary contact is unavailable, Dell will contact your company through the
secondary contact. If both the primary and secondary contacts are congured with valid email addresses, both
receive SupportAssist emails. For information on updating the contact information, see Viewing and updating the
contact information.
4. Click Next.
SupportAssist connects to Dell and completes the registration. If the registration is successful, the Summary page is displayed.
Else, an error message is displayed. If the registration issue persists, contact your network administrator for assistance.
5. Click Finish.
The SupportAssist Cases page is displayed.
SupportAssist performs the following tasks automatically in the background:
• SupportAssist veries if Dell OpenManage Server Administrator (OMSA) is installed on the local system:
– If OMSA is either not installed or requires an upgrade, the recommended version of OMSA is downloaded and installed
automatically. The local system is listed on the
Device Inventory page with an Installing OMSA status. After the
installation of OMSA is completed, the status changes to OK.
– If the recommended version of OMSA is already installed, the local system is listed on the Device Inventory page with an
OK status.
CAUTION: Without OMSA, SupportAssist will not be able to monitor the local system.
NOTE: The SupportAssist recommended version of OMSA may vary depending on the generation of the PowerEdge
server and the operating system running on the server. For information on the recommended versions of OMSA, see the
Dell SupportAssist Version 1.3 for Servers Support Matrix at Dell.com/ServiceabilityTools.
NOTE: If an issue occurs during the installation of OMSA, an appropriate status is displayed on the Device Inventory
page. To try installing OMSA again, you can use the Install/Upgrade OMSA option available in SupportAssist. See
Installing or upgrading OMSA.
Next steps
• If you have installed SupportAssist on a server running a Linux operating system that has Security Enhanced Linux (SELinux)
enabled, set up the device to receive alerts from remote devices. For more information, see Setting up an SELinux enabled
system to receive alerts.
• Add the devices that you want to monitor in SupportAssist. For more information, see Adding devices for monitoring.
• (Optional) If your company utilizes an SMTP server (email server), congure the SMTP server settings in SupportAssist. This
enables SupportAssist to utilize the SMTP server to send you device status and connectivity status email notications. For more
information, see Conguring the SMTP server settings.
• (Optional) Update the contact details of the primary and secondary SupportAssist contacts and provide a parts dispatch
address. See Viewing and updating the contact information.
• (Optional) If you want to manage a set of devices as a group, create one or more device groups based on your preference. See
Device grouping.
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