Users Guide
NOTE: It is mandatory to complete all applicable steps displayed on the setup wizard before you can use SupportAssist. If
you do not complete all applicable steps in the setup wizard, whenever you log in to SupportAssist, the SupportAssist
Setup Incomplete page is displayed. On this page, you can click Setup to open the setup wizard and complete the
applicable steps.
Steps
1. On the Welcome page, click Next.
SupportAssist veries connectivity to the Internet.
• If SupportAssist is able to connect to the Internet, the Registration page is displayed.
• If SupportAssist is unable to connect to the Internet, a message prompts you to conrm if the system connects to the
Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network administrator
for assistance.
2. If the Proxy Settings page is displayed:
a. In the Address eld, type the IP address or host name of the proxy server.
b. In the Port eld, type the port number of the proxy server.
c. If a user name and password is required to connect to the proxy server, select Requires authentication, and type the user
name and password in the appropriate elds.
d. Click Next.
SupportAssist veries connectivity to the Internet through the proxy server. If the connection is successful, the Registration
page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact your network
administrator for assistance.
Figure 3. Registration page
3. On the Registration page, provide the following information:
• Company Name — The company name must contain one or more printable characters, and must not exceed 256
characters.
• Country/Territory — Select your country or territory.
• First Name — The rst name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50
characters.
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