Users Guide

NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist, the SupportAssist

following methods:

• Log in to a remote system and access the following web address by using a web browser:

https://<IP address or host name of server on which SupportAssist is installed>:

2607/SupportAssist

NOTE: You can access SupportAssist from a remote system only if port 2607 is open on the system where

SupportAssist is installed.

• Log in to the local system and access the following web address by using a web browser:

http://localhost:9090/SupportAssist

7. Type the user name and password of a user with root privileges on the system where SupportAssist is installed, and then click

The Dell SupportAssist Setup Wizard is displayed.

Next steps

Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.

Installing SupportAssist in silent mode (Linux)

Prerequisites

• Ensure that you have downloaded the SupportAssist installation package for Linux operating systems.

• Ensure that you are logged in to the system with root privileges.

• Ensure that Net-SNMP is installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP (Linux only).

NOTE: If you choose to install Net-SNMP after installing SupportAssist, ensure that you run the script le,

snmptrapdServiceConguration.sh, after installing Net-SNMP. The script le will be available at /opt/dell/

supportassist/scripts after the installation of SupportAssist is completed.

• Ensure that the system meets the requirements for installing SupportAssist. See Minimum requirements for installing and using

SupportAssist.

Steps

1. Open the terminal window on the system running the Linux operating system.

2. Browse to the folder where the SupportAssist installation package is available.

3. Perform one of the following:

• Type chmod 744 supportassist_1.x.x.bin and press Enter.

• Type chmod +x supportassist_1.x.x.bin and press Enter.

4. Type ./supportassist_1.x.x.bin silent and press Enter.

Next steps

Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.

Registering SupportAssist

Prerequisites

• If the system on which you have installed SupportAssist connects to the Internet through a proxy server, ensure that you have

the details of the proxy server.

• Ensure that you have the details of the contact you want to assign as your company’s primary contact for SupportAssist.

About this task

The Dell SupportAssist Setup Wizard guides you through conguring the proxy server settings (if applicable) and completing the

registration. The setup wizard is displayed when you log in to SupportAssist for the rst-time.

NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Conguration feature is enabled, the

SupportAssist Setup Wizard is not displayed.