Users Guide

Installing SupportAssist (Linux)

Prerequisites

• Ensure that you have downloaded the SupportAssist installation package for Linux operating systems.

• Ensure that you are logged in to the system with root privileges.

• Ensure that Net-SNMP is installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP (Linux only).

NOTE: If you choose to install Net-SNMP after installing SupportAssist, ensure that you run the script le,

snmptrapdServiceConguration.sh, after installing Net-SNMP. The script le will be available at /opt/dell/

supportassist/scripts after the installation of SupportAssist is completed.

• Ensure that the system meets the requirements for installing SupportAssist. See Minimum requirements for installing and using

SupportAssist.

Steps

1. Open the terminal window on the system running the Linux operating system.

2. Browse to the folder where the SupportAssist installation package is available.

3. Perform one of the following:

• Type chmod 744 supportassist_1.x.x.bin and press Enter.

• Type chmod +x supportassist_1.x.x.bin and press Enter.

4. Type ./supportassist_1.x.x.bin and press Enter.

The Welcome to the Dell SupportAssist Installer message is displayed.

5. To continue, type c.

The SupportAssist License Agreement is displayed.

6. Read the license agreement and type y to start the installation.

After the installation is completed, the SupportAssist Login page opens in a web browser window.

Figure 2. Login page

NOTE: If the initialization of the SupportAssist service takes longer than expected, an error message is displayed. If

this issue occurs, close the web browser and try accessing SupportAssist later. For instructions to access

SupportAssist, see Opening the SupportAssist user interface.