Users Guide

NOTE: To verify if the destinations are reachable, follow the instructions in Ensuring successful communication
between the SupportAssist application and the SupportAssist server.
The following table lists the ports that must be open on the local system.
Table 3. Network port requirements on the local system
Port Usage
22 For adding the local system running a Linux operating system and for collecting system information
25 For SMTP communication (required for SupportAssist to send certain email notications through the SMTP
server utilized by your company)
80 For HTTP communication
135 For Windows Management Instrumentation (WMI) communication
162 For receiving alerts (SNMP traps) from remote devices
443 For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying SupportAssist update
information
1311 For OMSA communication
2607 For opening SupportAssist securely (HTTPS) from a remote system
9090 For opening SupportAssist from the local system
61616 For processing SupportAssist tasks
The following table lists the ports that must be open on remote devices that you want to monitor by using SupportAssist.
Table 4. Network port requirements on remote devices
Port Usage
22 For adding a remote device that is running a Linux operating system and to collect system information from the
device
135 For WMI communication
161 For forwarding alerts (SNMP traps) to the local system
443 For Secure Socket Layer (SSL) communication and WS-Man communication
1311 For OMSA communication
Installing SupportAssist
You can install SupportAssist on a server running a supported Windows or Linux operating system. The following sections provide
the instructions required to install SupportAssist on Windows and Linux operating systems.
NOTE: For SupportAssist installation on Linux operating systems only: When SupportAssist is installed on a server
running a Linux operating system, SupportAssist can monitor the local system and the remote devices running the
supported Linux operating system. Monitoring remote devices running any other operating system is only possible if the
devices are added in SupportAssist for agentless monitoring. For information on adding a device for agentless
monitoring, see Adding a device (agentless monitoring).
Installing SupportAssist (Windows)
Prerequisites
• Ensure that you have downloaded the SupportAssist installation package for Windows operating systems. See Downloading the
SupportAssist installation package.
• Ensure that the system meets the requirements for installing SupportAssist. See Minimum requirements for installing and using
SupportAssist.
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