Users Guide

Operating system requirements for installing SupportAssist
NOTE: SupportAssist can only be installed on 64-bit operating systems.
NOTE: SupportAssist can also be installed on a Microsoft Windows domain controller.
NOTE: Installation of SupportAssist is not supported on Server Core.
The server on which you want to install SupportAssist must be running one of the following Windows or Linux operating systems.
• Windows operating systems:
– Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
– Windows Server 2008 SP2 Standard, Enterprise, and Datacenter
– Windows Server 2012 R2 Standard and Datacenter
– Windows Server 2012 Standard, Essentials, and Datacenter
– Small Business Server 2008 Essentials and Standard
– Small Business Server 2011 Essentials and Standard
• Linux operating systems:
– Red Hat Enterprise Linux 7.x
– Red Hat Enterprise Linux 6.x
– Red Hat Enterprise Linux 5.x
– CentOS 7.x
– CentOS 6.x
– Novell SUSE Linux Enterprise Server 12 SP1
– SUSE Linux Enterprise Server 12
– SUSE Linux Enterprise Server 11 SP4
– SUSE Linux Enterprise Server 10 SP4
– Oracle Linux 7.x
– Oracle Linux 6.x
Web browser requirements
To view the SupportAssist user interface, one of the following web browsers is required.
NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on the web browser.
• Internet Explorer 10 or 11
• Mozilla Firefox 31 or later
NOTE: On supported Linux operating systems, SupportAssist can also be accessed using the native web browser version.
Network requirements
• Internet connection — standard GbE network.
• The server on which SupportAssist is installed must be able to communicate with the SupportAssist server hosted by Dell over
the HTTPS protocol.
• The local system (the server on which SupportAssist is installed) must be able to connect to the following destinations:
– https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server.
– https://is.us.dell.com/FUS/api/2.0/uploadle — the le upload server where the collected system information is uploaded.
– https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new
SupportAssist release information.
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